Terms and Conditions
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.
Returns and Cancellations
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
Email or by post to our Customer Service address: Customer Services, The Old Cooperage, Boldon Lane, Cleadon, Sunderland, SR6 7RF
Goods must be returned within 7 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 14 days from the date of purchase and is in addition to your statutory rights.
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.
Faulty Items
In the rare event you have a faulty item, please return it to us at the address provided above for an exchange or refund. Please note we cannot refund any postage costs incurred by your return. Customer Services, The Old Cooperage, Boldon Lane, Cleadon, Sunderland, SR6 7RF
Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.
All orders should be made payable in Pounds Sterling. We accept all major credit cards (Visa, MasterCard, Maestro, Amex and Solo).
To help you we offer easy exchanges and secure ordering. We at GSS ensure that every product sold meets the highest quality standards and is policed by our own Quality Assurance Team. GSS takes active steps to ensure it complies with the Directives and Standards of International and European Law.
GSS Stores